FAQ

2026-06-12 17:23:51

1. Are you a manufacturer or a trading company?

We are a professional manufacturer of automotive lifting equipment with our own factory, ensuring quality control and competitive factory-direct pricing.

2. Do your products have international certifications?

Yes. Our factory is ISO9001 certified, and all Car Lifts are CE certified. Certificates and test reports are available for customs or safety checks.

3. What is the typical lead time for orders?

Standard models: 15–30 days after deposit. Custom or large orders: schedule confirmed based on requirements and production capacity.

4. Do you offer OEM or ODM services?

Yes, we provide full OEM/ODM support, including custom colors, branding/logo, and technical adjustments for your market.

5. How do you ensure product quality before shipping?

Every unit undergoes load testing and functional inspection. Third-party inspections (SGS, TÜV) are welcome.

6. What is your warranty policy?

We provide 12–24 months warranty on main structural and electrical parts, with free replacement for manufacturing defects.

7. Can you help with shipping and logistics?

Yes, we partner with reliable freight forwarders and offer various shipping terms (FOB, CIF, DDU, DDP) to ensure safe delivery.

8. Can products be customized?

Yes, products can be customized according to client requirements.

9. Do you provide installation and technical support?

Every product includes an English manual and video tutorial. Lifetime remote support is available; on-site guidance can be arranged for large projects.

10. What is your Minimum Order Quantity (MOQ)?

MOQ is 1 unit, but full container loads (20GP/40HQ) are recommended to reduce shipping cost per unit.